MiHealth Home Find a GP Find a Hospital Find a Treatment Contact Us Call Us 0800 123 999 Get in touch 2 London Wall, Barbican, London EC2Y 5AU 0800 123 999 info@mihealth.com Abo ut Us Who are we? Management Team Careers Quality of care Patient Support General Enquiry form Private Healthcare Book an appointment Payment Pricing Payment support Paying your bill Private medical insurance Other Services NHS England Private GP service Corporate Healthcare Health Subscription Contacting Us Call Us Cancel an appointment Media enquiry Complaints and feedback Need our help? Getting Private Medical Finding a consultant Finding a hospital near you What to expect on your visit Our Community Health & wellbeing Consultant Q&A Patient testimonial s International patients Self-funding patients Injured patients Accessing care Consultants Q&A

MiHousing Demo Scripts MiHousing Faulty Appliance Demo Script Scene Setting - A MiHousing Tenant has a faulty white goods appliance, specifically for this demonstration, that will be a washing machine. The Tenant will connect via CCM through to MiHousing Chat bot called Wilson who will ask the Tenant a series of questions before handing off to an advisor using the Agent Assist feature *Note - This option has only been configured for UK SE Team. When filling in Chat details, select your "Named Queue" from the dropdown option to ensure correct routing if using Agent Assist. Bot - Hi Dan you are through to Wilson, how can I help you today? Customer - I would like to report a repair Bot - Ok. Is the fault an Emergency such as a Water or Gas leak or a serious Electrical fault? Customer - No (If you say Yes, you will be transferred to your Ignite queue) Bot - Ok, before we start, please can you provide your MiHousing Tenant ID? Customer - Insert your surname and first initial followed by 123 E.G. – trimbeea123 or Mackiej123 Bot - Thank you. I have the following information: Address - 43 Longbow Avenue, Caldicot, NP26 5LH Is this correct? Customer - Yes Bot - Ok thanks for confirming. Can you tell me what the problem is please? Customer - My washing machine is not working Bot - I'm sorry to hear that. To help get this fixed, I would like to ask a few troubleshooting questions. Is that Ok? Customer - Sure B ot - Ok great, lets make a start. Can you confirm that the Electricity and Water supplies to the appliance are both on? Customer - Both on Bot - Ok Good. You will have a Whirlpool washing machine and the control panel on the front of the appliance has an LED display. Is it showing a code? Customer - I need to check Bot - Custom payload – Whirlpool washing machine codes picture with following text: "Whirlpool Error Codes Here is a list of Whirlpool Washing Machine Error Codes. Is it one of these?" Customer - It’s F22 (NB It doesn’t matter which one you choose the returned message will be the same) Bot - Ok thanks. That Whirlpool fault code is for a "Temperature sensor fault." This will require a visit from a one of our call out engineers to fix the fault. Can you provide me with the serial number of the appliance so that we can check the warranty status? Customer - Where is this? Bot - Custom payload – Image of washing machine detailing where SN can be located. Text says "Image of washing machine detailing where SN can be located." Customer - Ok its A12345 Bot - Ok that's great I will now connect you with one of our advisors who will arrange the repair for you. Many thanks for using our service. Have a great day 🙌 AGENT ASSIST – continue journey. In “Search Reply Template – MiHousing” select the “Faulty Appliance Repair” template to show this feature where it asks for availability of when the customer will be home and any access issues.

MiHealth Home Find a GP Find a Hospital Find a Treatment Contact Us Call Us 0800 123 999 Find a treatment With over 150 consultants across our UK network of hospitals, you are guaranteed instant access to our highly skilled resources. Search Book appointment Heart Surgery Cardiac surgery can correct or manage problems with your heart, reducing difficult symptoms and preventing major problems. Book appointment Cancer Treatment Effective treatment and compassionate care for people living with cancer Book appointment Dermatology Expert treatment for a range of skin disorders for people of all ages Book appointment General Surgery Expert surgical treatment for problems with your abdominal organs and beyond Book appointment Ear, Nose & Throat Private, expert treatment for conditions of the ear, nose and throat Book appointment Knee Surgery Private surgery for knee problems, from injuries to chronic pain condition Book appointment Haematology Private testing, diagnosis, management and treatment for blood disorders Book appointment Neurology Neurology is the study of the nervous system and the diagnosis of conditions that affect it. Book appointment Plastic Surgery Private surgery to repair or reconstruct damaged tissue and skin Next page.....1 of 4 Abo ut Us Who are we? Management Team Careers Quality of care Patient Support General Enquiry form Private Healthcare Book an appointment Payment Pricing Payment support Paying your bill Private medical insurance Other Services NHS England Private GP service Corporate Healthcare Health Subscription Contacting Us Call Us Cancel an appointment Media enquiry Complaints and feedback Need our help? Getting Private Medical Finding a consultant Finding a hospital near you What to expect on your visit Our Community Health & wellbeing Consultant Q&A Patient testimonial s International patients Self-funding patients Injured patients Accessing care Consultants Q&A

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Mitel UK SE Demonstration Scripts Mitel Uk Demonstration Website Demo Scripts Housing Demonstration CCAI Messenger "Self-service" demo This AI demo is to show Self-Service capabilities and can be completed without the need of any Mitel applications. Once you have accessed the MiHospitality Site, you will see the Mitel Chat Overlay labelled "Chat Now" . Once selected, follow the below Self-Service script. This short demonstration highlights a self service interaction. If you do have a member of the SE team with you, they will be able to demonstrate "Agent Assist" functionality which will route the chat through to a live Ignite Contact Center Agent when "Something Else" is selected or when selecting "No, I would like to speak to someone" on the CSAT tile. Hospitality Demonstration Contact Center "Web Call-back " demo To perform a "Web Call-back" demonstration, you need to be on the "Contact Us" page of the MiHospitality website. A Mitel SE will be required so perform this demonstration as the call-back request will be presented to an Agent in the Ignite interface. Fill in some details within the form as highlighted and the call-back will be submitted into the IVR Call-back queue. The SE will need to make themselves present within this queue for it to work.

MiHousing Association Home Services Rent or Buy Tenants Contact Us Login MiHousing Association Services For Emergency repairs to Gas or Electric out of the ours of 9am - 5pm, call - 0208 333 999 Choose one of our popular services Pay Rent Book Repair Apply Report ASB Your Home MiHousing FAQ'S

Mitel Networks FC Home Team Tickets Shop Contact Us Call Us 0800 123 999 Welcome to Mitel Networks FC With a UK wide network of the best healthcare facilities and GP's, we also have a wealth of expert consultant's available for your needs. Get Tickets! 106 Doctors 16 Hospitals 7 Research Labs 120 Awards Players Jack Preece 27 - Central Midfield Mark Anderson 50 - Substitute Pat O'Dongahue 59 - Striker Abo ut Us Who are we? Management Team Careers Quality of care Patient Support General Enquiry form Private Healthcare Book an appointment Payment Pricing Payment support Paying your bill Private medical insurance Other Services NHS England Private GP service Corporate Healthcare Health Subscription Contacting Us Call Us Cancel an appointment Media enquiry Complaints and feedback Need our help? Getting Private Medical Finding a consultant Finding a hospital near you What to expect on your visit Our Community Health & wellbeing Consultant Q&A Patient testimonial s International patients Self-funding patients Injured patients Accessing care Consultants Q&A

MiHealth Home Find a GP Find a Hospital Find a Treatment Contact Us Call Us 0800 123 999 Find a GP Dedication. Expertise. Passion. At MiHealth, we offer a virtual or face-to-face private GP appointment from as little ar £50. Using this service allows fast access to specialised diagnostics such as blood tests, scans and X-rays Doctor Ashley Jones Consultant Gynaecology Manchester Doctor Guptil Rana Consultant Ophthalmologist London Doctor Yean Lim Consultant Gatroenterology North Yorkshire Doctor Alok Tyagi Consultant Neurology Glasgow Doctor James Sharp Consultant Cardiology Norfolk Doctor Lisa Driver Consultant Anaesthesia Buckinghamshire Abo ut Us Who are we? Management Team Careers Quality of care Patient Support General Enquiry form Private Healthcare Book an appointment Payment Pricing Payment support Paying your bill Private medical insurance Other Services NHS England Private GP service Corporate Healthcare Health Subscription Contacting Us Call Us Cancel an appointment Media enquiry Complaints and feedback Need our help? Getting Private Medical Finding a consultant Finding a hospital near you What to expect on your visit Our Community Health & wellbeing Consultant Q&A Patient testimonial s International patients Self-funding patients Injured patients Accessing care Consultants Q&A

MiHousing Association Home Services Rent or Buy Tenants Contact Us Login Frequently asked questions Recycling Report Repair Pay I have a large family – can I put out more than 2 bags? Most households can manage with the two bag limit but if you are a large family, you can request a Recycling Officer visit who may be able to offer an extra allowance. Can I arrange for an assisted collection? If you are elderly, disabled or struggle to take your waste to the kerbside, please contact us and we will do our best to arrange an assisted collection. We have to take into account steps, narrow or long driveways and access paths. Why is there a 2 bag limit for rubbish? At least 70% of household rubbish is recyclable. We collect these materials every week in red and purple bags. It is better for the environment. It is cheaper to recycle household rubbish than it is to send it to an ‘energy from waste’ plant. It makes more sense to spend diminishing council budgets on education and social care than dealing with unsorted household rubbish. What time does my rubbish and recycling need to be out? Please ensure all you’re recycling and rubbish is out on the kerbside by 7.00am on the morning of collection. Do not place rubbish or recycling out any earlier than the evening before your collection is due. This can result in unnecessary litter if your bags are ripped open.

The Verde Executive Resort Choose your Language Resort Facilities Dining Meeting & Events Contact Us FAQ Book Now Phone Need help? Call +441291 442684 The Verde Wedding Venue Celebrate your special day in style at the Verde Wedding Venue, nestled within the luxurious 5-star Verde Executive Resort. Whether you're dreaming of an intimate gathering or a grand celebration, Verde offers a sophisticated and serene setting designed to bring your vision to life. We understand that every couple is unique, which is why we provide a range of customisable wedding packages to suit your preferences and budget. From tailored décor and gourmet catering to dedicated event coordination, every detail is crafted with care to reflect your love story. At Verde, your wedding isn't just an event – it's a personalised experience, designed around your choices, your dreams, and your budget. Let us help you create memories that will last a lifetime. Celebrate Your Love in Timeless Style At Verde Executive Resort, we believe your wedding should be as unique as your love story. Whether you're envisioning a romantic, intimate gathering or an extravagant celebration, our range of customisable wedding packages ensures there's something for every couple and every budget. Explore our full-day and evening wedding packages – each one designed to offer a complete, unforgettable experience from breakfast to the final dance. Classic Package Elegant. Affordable. Unforgettable. Perfect for couples looking to celebrate in style without stretching the budget, the Classic Package offers all the essentials for a beautifully simple day. Package Highlights Morning continental breakfast for the couple and wedding party Indoor or garden ceremony venue Professional wedding coordinator Seating for up to 50 guests Delicious 2-course wedding banquet Sparkling wine toast Floral arrangements and simple table décor Evening DJ and dancefloor Light evening buffet Complimentary honeymoon suite for the couple A beautifully crafted day with everything you need to begin your forever. Signature Package Style. Personalisation. Memorable Moments. Our most popular choice, this package offers an ideal balance of sophistication and value – with personalised touches to make your day truly yours. Package Highlights Full English or continental breakfast Indoor ballroom or garden gazebo ceremony Dedicated wedding planner Seating for up to 80 guests Welcome drinks and canapés 3-course wedding banquet with wine pairing Elegant floral décor and themed styling Sparkling wine toast Live evening entertainment (band or DJ) with lighting Deluxe evening buffet Complimentary honeymoon suite with in-room breakfast 2 executive rooms for family members An elevated wedding experience, tailored to your vision. Luxe Package The Ultimate 5-Star Celebration For couples who desire the finest details and exclusive luxury, our Luxe Package delivers a grand wedding experience designed for lasting memories. Package Highlights Gourmet wedding party breakfast Exclusive use of the Verde wedding pavilion and gardens Custom vow ceremony with celebrant Full-service wedding planning and concierge Seating for up to 120 guests Signature cocktail reception with live music Premium 4-course banquet with wine and champagne Bespoke floral installations and luxury décor Sparkling wine toast & professional cake cutting service Evening entertainment: Live band + DJ, dancefloor, light show Premium evening buffet with late-night treats Luxury honeymoon suite + spa experience 5 executive rooms for family/VIP guests Private chauffeur service for the couple For those who dream big – a flawless, first-class wedding from start to finish. Ready to Say "I Do"? Contact our wedding specialists to schedule a private tour or receive a custom quote based on your unique celebration. Your perfect day starts at Verde. Phone +441908024723 Mail mihospitality@emeademo.com Phone +447441364979 The Verde Executive Centre Where Business Meets Excellence Located within the 5-star Verde Executive Resort, the Verde Executive Centre offers a premium setting for corporate events and conferences. Featuring six fully-equipped meeting rooms and a versatile theatre hall, the centre can be tailored to meet the unique needs of any business gathering. Available for hire, this state-of-the-art facility is ideal for hosting conferences, strategy sessions, product launches, and executive meetings, all supported by exceptional service and resort amenities. Professional. Flexible. Inspiring. The perfect environment for business success. Choose from one of our three packages or call for a bespoke option Business Essentials Package Up to 60 Attendees Perfect for team meetings, workshops, and strategy sessions Includes: Half-day hire of the main theatre hall + 1 breakout room Integrated AV system: screens, mics, Wi-Fi, presentation tools Welcome tea, coffee & pastries Midday working lunch Bottled water, notepads, and pens for each delegate Access to spa facilities for attendees Dedicated event coordinator on site Optional overnight accommodation available at discounted group rates Add-ons: Post-meeting drinks reception Accommodation & breakfast packages Guest speaker arrangements Executive Day Package Up to 120 Attendees Ideal for full-day conferences, team development, or training events Includes: Full-day hire of the main theatre hall + 3 breakout rooms State-of-the-art AV and tech support Welcome breakfast, mid-morning & afternoon refreshments, and a buffet lunch Access to networking lounge and delegate check-in desk Branded digital signage and welcome screens Optional 2-course networking dinner or evening drinks reception Preferred rates on overnight accommodation with breakfast Premium Touches: Delegate gift bags with optional branding VIP concierge support for executives Corporate Prestige Package Up to 200 Attendees Designed for large-scale events, product launches, and corporate summits Includes: Exclusive full-day access to the main theatre hall + all 6 breakout rooms Fully integrated multi-room AV system and on-site tech crew Customised staging, lighting, and sound Full-day catering: welcome breakfast, refreshment breaks, buffet lunch, and afternoon tea Elegant evening gala dinner or canapé & cocktail reception Reserved overnight accommodation for up to 100 guests Access to Elyssion Spa and Championship Golf Course End-to-end event support with a dedicated event planning manager Tailored to Your Business Every event at the Verde Executive Centre can be fully customised to reflect your brand, goals, and guest needs. From bespoke décor and catering to advanced tech setups and concierge service — we bring your vision to life with 5-star precision. Ready to host your next conference in style? Contact our Corporate Events Team today to request a proposal or arrange a private tour. Phone +441908024723 Mail mihospitality@emeademo.com Phone +447441364979 The website and its contents are strictly fictitious and used to demonstrate and showcase features and products available as part of a Mitel solution. Please contact a Mitel Sales representative for further information.

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MiHousing Association Home Services Rent or Buy Tenants Contact Us Login Emergency Contact : For emergencies outside the hours of 9am - 5pm Monday to Friday please call 01724 410250 MiHousing Contact us Getting in touch couldn't be easier. Your choice, your way Phone Call 0203 389 7956 Phone Email enquiries@mihousing.com Phone SMS +447700165480 Head Office MiHousing Association 2 London Wall Pl, London Wall, Barbican, London EC2Y 5AU