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General FAQs

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1. What time is check-in and check-out?

Answer: Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.

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2. Do you offer airport transfers?

Answer: Yes, we provide airport transfers upon request. Please contact our concierge at least 24 hours in advance to arrange your pick-up or drop-off.

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3. Is parking available at the hotel?

Answer: Yes, we offer complimentary on-site parking for all hotel guests. Valet service is also available.

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4. Is Wi-Fi available throughout the property?

Answer: Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

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5. Are pets allowed?

Answer: Small pets are welcome in designated rooms with prior arrangement. Additional fees and restrictions may apply.

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Accommodation FAQs

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6. What amenities are included in the rooms?

Answer: All rooms include air conditioning, flat-screen TV, minibar, in-room safe, complimentary toiletries, and tea/coffee-making facilities.

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7. Do you have family rooms or suites?

Answer: Yes, we offer spacious family rooms and suites that can accommodate up to 4 guests comfortably.

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8. Is room service available?

Answer: Yes, 24-hour room service is available. A menu can be found in your room or on our mobile app.

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Dining FAQs

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9. What dining options are available on-site?

Answer: We have an all-day dining restaurant, a fine-dining specialty restaurant, a poolside bar, and a café. Each offers a range of local and international cuisine.

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10. Do you offer vegetarian, vegan, or gluten-free options?

Answer: Yes, our restaurants provide a wide range of dietary options including vegetarian, vegan, and gluten-free dishes. Please inform your server of any allergies or restrictions.

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11. Can non-guests dine at the hotel’s restaurant?

Answer: Yes, the Olive Grove Restaurant is open to both in-house guests and the public. Reservations are recommended during peak hours.

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12. What time is breakfast served?

Answer: The Olive Grove Restaurant is open Monday to Friday serving breakfast from 6am - 10am and on Saturday and Sunday from 7am - 10.30am

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13. What time does the Restaurant open?

Answer: The Olive Grove Restaurant is open from 12pm - 3pm serving the lunchtime menu, and re-opens at 6pm - 10pm serving from the A la carte menu

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Leisure & Wellness FAQs

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12. What leisure facilities are available at the resort?

Answer: Our resort features a swimming pool, spa, fitness center, tennis courts, and a kids’ club. We also offer water sports and guided tours.

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13. Do you offer spa and wellness services?

Answer: Yes, our full-service spa offers massages, facials, and beauty treatments. Advance bookings are recommended.

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14. Is the swimming pool heated?

Answer: Yes, our main swimming pool is temperature-controlled and open year-round.

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Booking & Payment FAQs

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15. What payment methods do you accept?

Answer: We accept all major credit cards, debit cards, and cash. Online payment is also available through our website.

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16. What is your cancellation policy?

Answer: Our standard cancellation policy allows free cancellation up to 24 hours before arrival. Some rates or special packages may have different terms.

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17. Do you offer group booking discounts?

Answer: Yes, we offer special rates for group bookings and events. Please contact our sales team for more information.

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Events & Business FAQs

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18. Do you have meeting or event facilities?

Answer: Yes, we offer fully equipped conference rooms, banquet halls, and outdoor spaces for weddings and corporate events.

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19. Can I organize a wedding at your resort?

Answer: Absolutely! We provide wedding planning services, customized menus, and event packages tailored to your needs.

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Child & Accessibility FAQs

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20. Is your property child-friendly?

Answer: Yes, we offer kid-friendly menus, a children’s pool, and a supervised kids' club for entertainment and activities.

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21. Do you have accessible rooms and facilities for guests with disabilities?

Answer: Yes, we offer accessible rooms and facilities, including ramps, elevators, and wheelchair-friendly access across the property.

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